Questions

The questions readers actually send us

The questions below are the ones that arrive most often, answered at the length the question deserves rather than the length that suits a search engine.

Something we have not answered

If a question here does not cover what you came for, the contact page carries the address and the answer usually becomes a new entry on this page; the questions above are the ones that actually arrive rather than the ones that suit a search «engine», which is why some of them are about licence entitlements and none of them is about which casino is best. For anything concerning a dispute with an operator, the page on complaints is the one that helps: it sets out the two steps, the clocks on each.

The one thing an «alternative dispute resolution» body cannot do. For anything concerning gambling that has stopped being entertainment, the National Gambling Helpline is on 0808 8020 133, free and open at any hour.

Questions readers ask

Why does this site print licence numbers instead of ratings?

Because an account number on the Gambling Commission's public «register» is a fact a reader can verify in about a minute, and a score out of five is a fact he can only accept; nobody here has held an account at these operators, so a rating produced by us would be a number arrived at by reading, which is exactly what we would be asking you to do yourself.

What does «licensed by the UK Gambling Commission» actually mean?

That the company appears on the «register» and answers to the Commission's conditions; it does not mean the company may offer you any particular product, because a British licence records a list of named activities rather than a general permission: seven of the twenty-four brands here may not run a bingo room, and seventeen may not take a bet on a football match.

How do I check a licence for myself?

Search registers.gamblingcommission.gov.uk for the account number printed on the card. If you have only a name, search the trading name and then the company, because trading names are recorded as the «licensee» declared them and one brand on this site is filed under a spelling its own name does not find.

What changed for bonuses on 19 January 2026?

Two things in Social Responsibility Code provision 5.1.1. Wagering requirements were capped at ten times the bonus, where fifty was ordinary, and a single incentive may no longer require play on two different products, which ends the welcome package combining a free bet with casino spins.

Why do three operators here refuse players under twenty-five?

Because they have chosen to; the legal minimum is eighteen, and a stake limit of two pounds applies to players aged eighteen to twenty-four, which makes that band more expensive to serve and less profitable. Three brands on this site declined it entirely from 2026, and their cards carry twenty-five rather than the site's eighteen.

What is the £5 stake limit, and does it cover everything?

It is the maximum stake for an online slot in a single game cycle, in force since 9 April 2025, with a two-pound limit for players aged eighteen to twenty-four from 21 May 2025; it covers slots and not roulette, blackjack, «live dealer» games, bingo or sports betting.

How long should a withdrawal take?

The operator's terms give its own target, and the two things that actually determine it are the identity and source-of-funds checks the operator is obliged to make, and the payment route. A request that goes back the way it came is faster than one that changes route, and a first withdrawal is almost always slower than every one after it.

Can an operator refuse to pay me because I would not send bank statements?

It can restrict the account and stop you depositing; it cannot keep the balance: an operator holding customer funds owes them, and a refusal on that basis is a dispute for the operator's complaints procedure and then an approved ADR body after eight weeks or a deadlock letter.

Does GAMSTOP cover every gambling site?

Every site licensed in Great Britain, which is all twenty on this site, and nothing else. A site advertising that it accepts players «not on GAMSTOP» is telling you it has no British licence, which is the most reliable warning sign in the business.

Do I pay tax on my winnings?

No. Gambling winnings are not taxable income in the United Kingdom at any amount, and there is nothing to declare; the duty is charged to the operator instead, which is why the question comes up: gambling is taxed in Britain, and not at your end.

Why do the links on some pages go to different countries?

They do not, and that is the point of checking. Every British link on this site was followed from London on 7 November 2026 to see where it actually arrived, and one of them arrived on a Canadian page; that brand is listed here without a button, with a line saying why.

Is the order of your lists a ranking?

No. It is the licence holder first and then the alphabet, on every page, which is a rule you can apply to the same data and get the same list. We publish no ratings, so there is no position that could be bought, and the brands that pay us appear exactly where the rule puts them.

By the UK Pound Casino editorial team · Last updated November 2026 · Online since 2026